Return & Refund Policy

At TS Mobile, customer satisfaction is our top priority. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review this Return & Refund Policy carefully to understand your rights and the procedures for returns, replacements, cancellations, and refunds.

📦 Return Eligibility

Customers may request a return under the following circumstances:

✅ Product received is damaged or defective

✅ Wrong product delivered

✅ Product is missing parts or accessories

✅ Product received in a physically damaged condition

✅ Product significantly differs from the description displayed on our website

✅ Product becomes eligible under the specific return policy mentioned on the product page

To be eligible for a return, the product must:

✔ Be returned within the applicable return period mentioned on the product page

✔ Be unused and in its original condition

✔ Include all original packaging, accessories, manuals, warranty cards, tags, and invoices

✔ Not show signs of misuse, damage, tampering, or alteration caused by the customer

❌ Non-Returnable Products

The following products are generally not eligible for return or refund:

🚫 Products damaged due to customer misuse, negligence, or improper handling

🚫 Products returned without original packaging

🚫 Digital products, downloadable software, gift cards, or digital subscriptions

🚫 Customized, personalized, or made-to-order products

🚫 Products marked as “Non-Returnable” on the product page

🚫 Products with missing accessories, tags, manuals, or documentation

🚫 Personal care, hygiene, or consumable products where returns are restricted for safety reasons

TS Mobile reserves the right to reject return requests that do not meet the eligibility criteria.

🔁 Replacement Policy

If you receive:

✅ A damaged product

✅ A defective product

✅ An incorrect product

✅ A product with missing accessories

You may request a replacement within the applicable replacement period mentioned on the product page.

Upon verification and approval, a replacement product will be shipped at no additional cost, subject to stock availability.

If a replacement is unavailable, a refund may be issued instead.

📝 How to Request a Return or Replacement

To initiate a return or replacement request, customers should contact our support team and provide:

📦 Order Number

👤 Customer Name

📱 Registered Mobile Number

🛍️ Product Details

📸 Clear Photos or Videos showing the issue

Our support team will review the request and provide further instructions.

🚚 Return Shipping

Once the return request is approved:

✅ We may arrange a pickup through our logistics partner where pickup service is available.

✅ In locations where pickup service is unavailable, customers may be requested to self-ship the product.

✅ Reasonable return shipping charges may be reimbursed upon verification and approval, where applicable.

📦 Products should be packed securely to prevent damage during transit.

💰 Refund Policy

Refunds are processed only after:

✅ The returned product is received

✅ Quality inspection is completed

✅ The return request is approved

Once approved, refunds will be issued through the original payment method used during purchase.

⏳ Refund Processing Time

Refund processing timelines may vary depending on the payment method used:

Actual refund timelines may vary depending on banks, payment gateways, financial institutions, and payment service providers.

❌ Refund Rejection Conditions

Refunds may be denied if:

🚫 The returned item is found used, damaged, or altered

🚫 Required accessories or original packaging are missing

🚫 The return request is submitted after the eligible return period

🚫 The reported issue cannot be verified during inspection

🚫 The product is found ineligible under the product-specific return policy

In such cases, the product may be returned back to the customer.

📦 Order Cancellation Policy

Customers may request order cancellation before the product is shipped.

Before Shipment

✅ Full refund will be issued if the order is successfully cancelled before dispatch.

After Shipment

❌ Cancellation may not be possible once the order has been shipped.

In such cases, the applicable return policy will apply after delivery.

TS Mobile reserves the right to cancel any order due to:

⚠️ Pricing errors

⚠️ Product unavailability

⚠️ Suspected fraudulent activity

⚠️ Verification issues

⚠️ Regulatory or legal requirements

📱 Damaged, Missing, or Wrong Product

If you receive:

❌ A physically damaged product

❌ A missing item or accessory

❌ A wrong product

You must report the issue within the applicable return window along with supporting photos or videos.

Failure to report within the specified period may affect eligibility for return, replacement, or refund.

⚠️ Important Notes

✔ Refunds are issued only after successful verification and approval.

✔ Return and refund approvals are subject to compliance with this policy.

✔ TS Mobile reserves the right to investigate suspicious, fraudulent, abusive, or excessive return requests.

✔ Products returned without authorization may not be accepted.

✔ Certain products may have separate seller-specific return policies displayed on the product page.

✔ Policy terms may be modified, updated, or revised without prior notice.

❓ Frequently Asked Questions (FAQs)

Q1. How do I request a return?

You can contact our customer support team with your order details and supporting evidence such as photos or videos.

Q2. How long do I have to return a product?

The return period varies depending on the product category and eligibility displayed on the product page.

Q3. When will I receive my refund?

Refunds are generally processed after product inspection and approval. Processing times vary depending on the payment method.

Q4. Can I return a product without its original packaging?

No. Original packaging and accessories are generally required for return approval.

Q5. What if I receive a damaged or incorrect product?

Please contact us immediately and provide clear photos or videos so that we can assist you with a replacement or refund.

Q6. Can I cancel my order after shipment?

Generally, cancellation is not possible after shipment. You may use the applicable return process after delivery if eligible.

📞 Contact Us

For any return, replacement, cancellation, or refund-related assistance, please contact us:

TS Mobile

🌐 Website: TS Mobile Official Website

📧 Email: support@tsmobile.in

📞 Customer Care: +91 92175 71960

🟢 WhatsApp Support (24×7): +91 92175 71960

🤝 Customer Assurance

At TS Mobile, we are committed to providing a secure, transparent, and customer-friendly shopping experience.

🛍️ Easy Support

🔄 Hassle-Free Assistance

💰 Fair Refund Process

🔒 Trusted Shopping Experience

💙 Customer Satisfaction First

Thank you for shopping with TS Mobile. We value your trust and look forward to serving you. 🙏🛍️✨💙