Cancellation Policy

At TS Mobile, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains the conditions, procedures, and timelines applicable to order cancellations placed through our platform.

By placing an order on TS Mobile, you agree to the terms outlined in this Cancellation Policy.

📌 Order Cancellation by Customers

Customers may request cancellation of an order before it has been shipped or dispatched.

Cancellation requests can be submitted through:

✅ Customer Support

✅ Email Support

✅ WhatsApp Support

✅ Other available customer service channels

Cancellation requests are subject to order status and verification.

⏳ Cancellation Before Shipment

If the order has not yet been shipped or dispatched:

✅ The cancellation request will generally be approved.

✅ Any payment received will be refunded through the original payment method.

✅ No cancellation charges will apply.

Orders may not be cancellable if packaging, processing, or dispatch activities have already commenced.

🚚 Cancellation After Shipment

Once an order has been shipped or handed over to the courier partner:

❌ Cancellation may not be possible.

In such cases:

📦 Customers may refuse delivery (where permitted).

🔄 Eligible products may be returned according to the Return & Refund Policy after delivery.

Cancellation eligibility after shipment depends on product category, seller policies, and logistics status.

💳 Refund for Cancelled Orders

If a cancellation request is approved:

✅ Refunds will be initiated through the original payment method used during purchase.

Estimated Refund Timelines

Actual refund timelines may vary depending on banks, payment gateways, and financial institutions.

🚫 Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

❌ Orders that have already been shipped

❌ Customized or personalized products

❌ Made-to-order products

❌ Digital products or downloadable items

❌ Products specifically marked as non-cancellable

❌ Orders where cancellation is restricted by seller policies

Eligibility may vary depending on the product and order type.

🛍️ Cancellation of Prepaid Orders

For prepaid orders:

✅ Approved cancellations will be refunded to the original payment source.

Refund processing begins only after cancellation approval and verification.

💵 Cancellation of Cash on Delivery (COD) Orders

For Cash on Delivery orders:

✅ Customers may cancel eligible orders before shipment without any charge.

✅ Since no payment has been collected, no refund process will be required.

Repeated cancellation of COD orders may result in restrictions on future COD purchases.

⚠️ Cancellation by TS Mobile

TS Mobile reserves the right to cancel any order at its sole discretion in circumstances including, but not limited to:

🚫 Product out of stock

🚫 Pricing or technical errors

🚫 Payment verification failure

🚫 Suspected fraudulent activity

🚫 Incomplete customer information

🚫 Regulatory or legal restrictions

🚫 Operational limitations

If payment has already been received, an eligible refund will be processed.

📍 Incorrect Address or Customer Unavailability

Orders may be cancelled if:

❌ Incorrect or incomplete delivery address is provided

❌ Customer cannot be contacted

❌ Delivery repeatedly fails due to customer unavailability

❌ Delivery location is found to be non-serviceable

Refund eligibility will be determined according to the circumstances of the cancellation.

📝 How to Request Cancellation

To request order cancellation, customers should provide:

📦 Order Number

👤 Customer Name

📱 Registered Mobile Number

📧 Registered Email Address

📝 Reason for Cancellation

Our support team will review the request and confirm eligibility.

⚠️ Important Notes

✔ Cancellation requests are processed based on the current order status.

✔ Cancellation approval is not guaranteed once order processing has begun.

✔ Refunds are issued only after successful cancellation approval.

✔ Product-specific cancellation terms displayed on the product page shall prevail where applicable.

✔ TS Mobile reserves the right to investigate suspicious or abusive cancellation activities.

✔ Policy terms may be updated without prior notice.

❓ Frequently Asked Questions (FAQs)

Q1. Can I cancel my order after placing it?

Yes, eligible orders may be cancelled before shipment or dispatch.

Q2. How do I know if my order has been cancelled?

You will receive confirmation through email, SMS, WhatsApp, or customer support communication.

Q3. Will I receive a full refund after cancellation?

Yes, eligible cancelled orders are generally refunded in full unless otherwise stated.

Q4. Can I cancel an order after it has been shipped?

Generally, cancellation is not possible after shipment. Return eligibility will depend on the applicable Return & Refund Policy.

Q5. Are there any cancellation charges?

No cancellation charges are generally applied for eligible cancellations before shipment.

Q6. Can TS Mobile cancel my order?

Yes. Orders may be cancelled due to stock issues, pricing errors, payment verification problems, suspected fraud, legal requirements, or operational reasons.

📞 Contact Us

For cancellation-related assistance, please contact:

TS Mobile

🌐 Website: TS Mobile Official Website

📧 Email: support@tsmobile.in

📞 Customer Care: +91 92175 71960

🟢 WhatsApp Support (24×7): +91 92175 71960

🤝 Our Commitment

At TS Mobile, we strive to provide a transparent, fair, and customer-friendly cancellation process.

📦 Easy Order Management

💳 Secure Refund Handling

📋 Transparent Policies

💙 Customer Satisfaction First

Thank you for choosing TS Mobile. We appreciate your trust and support. 🙏🛍️✨💙